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FAQs

Solution: Check the power cable connections and ensure its properly connected to the car battery. Check the fuse on the red power wire. Verify that the controller is receiving power and try pressing the power/ON button on the remote control. The included SP105e controller (housed in controller metal box) can drive many different type of LED flow control chips. Make sure that in the mobile app setting, the chip is selected as 2811. Selecting different chip might result in malfunction or complete blank.

Solution: Ensure that the protective plastic line has been removed from the sticky side of the strip. Make sure the installation surface is clean and free from dust or grease. Use an alcohol-based cleaner to clean the area thoroughly. Heat the sticky side of the LED strip with a heat gun before applying it for better adhesion.

Solution: This could be due to a loose connection or a low battery power. Check all cable connections, including the controller to LED strip connections. Check the battery voltage. Please charge the battery if the battery voltages are below 11 volts. Start the car and check once again. If the issue persists, contact customer support for more assistance. The included SP105e controller (housed in controller metal box) can drive many different type of LED flow control chips. Make sure that in the mobile app setting, the chip is selected as 2811. Selecting different chip might result in malfunction or complete blank.

Solution: First, ensure that the remote control has a functional battery. You can see it by looking at the LED on the remote control while pressing any button on the remote control. If the battery is good, make sure you're within the remote's effective range (usually around 20 feet) when using it.

Solution: While it's possible, it's not recommended as it bypasses safety features provided by the car's electrical system. Direct wiring should only be considered if your vehicle's electrical system is sensitive to aftermarket electronics.

Solution: Usually, aftermarket car electronics draw a small amount of power even when turned off using the app or remote controller that comes with the underglow kit. This minor yet continuous battery drain can be problematic, especially during sudden weather changes, potentially requiring a jumpstart to start the car. Moreover, it may lead to long-term issues, as a drained battery could cause the computer and security features in your car to shut down. To tackle this, GLOSHOPfx offers a robust, yet highly affordable solution – a remote-controlled battery protection system. Contact GLOSHOPfx for more details or to schedule an appointment for installing this battery protection remote switch.

Solution: Bundle any extra wire length neatly and secure it using zip ties. Then, hide the wire bundle under the car's body, ensuring it doesn't touch the ground or moving parts.

Solution: If the LED strips are damaged, contact GLOSHOPfx customer support for replacement parts. Avoid using damaged strips, as they may not function correctly and could cause damage to other part of the kit. This could pose a safety risk as well.

Solution: Consult your vehicle's manual or a mechanic to locate a suitable grounding point. Ensure that the chosen point is clean and securely fastened.

Solution: While using ramps or lifting the car provides easier access, it's possible to install the kit without them. You'll need to work carefully under the car, following safety precautions used by professional mechanics.